I was greeted with a warm friendly smile, and offered beverage refreshment upon entering and I was quickly attended to. Loc was very patient and he paid great attention to the details. He consistently asked me if I was satisfied, listened to what I said, and appreciated my feedback. I was kept engaged in friendly conversation. The acrylic looks like it's my real nail growing out of my fingers, and my cuticles were taken care of. They provided amazing customer service and deliver on what you need done for your nail service. My nails turned out great, absolutely love them!